Privacy Policy.
This Privacy Policy explains how Carma Performance (“Carma,” “we,” “us,” or “our”) collects, uses, and shares information when you visit carma-performance.com (the “Site”), purchase a product or service, book an appointment, or contact us.
1. Information We Collect
Information you give us
When you place an order, request a quote, book service, or contact us, we may collect your name, email address, phone number, billing and shipping address, vehicle details (year, make, model, VIN, modifications), and the contents of your messages.
Payment information
Payments are processed by our payment processor, Shopify Payments. Your card details are submitted directly to the processor; we do not collect or store full payment card numbers on our servers.
Information collected automatically
When you use the Site, we may automatically collect your IP address, device and browser type, pages viewed, and referring URLs through cookies and similar technologies.
2. How We Use Your Information
- To process, fulfill, and manage your orders, services, and appointments;
- To perform the work you request and communicate with you about it;
- To send order updates, service notifications, and customer support;
- To send marketing communications where you have opted in (you can opt out at any time);
- To operate, secure, and improve the Site;
- To detect and prevent fraud and to comply with our legal obligations.
3. Payments
We use Shopify Payments to process transactions. Your payment information is handled in accordance with the payment processor’s privacy and security practices and applicable PCI-DSS standards. Please review Shopify’s Privacy Policy for details on how they handle payment data.
4. How We Share Information
We do not sell your personal information. We share information only as needed to run our business:
- Service providers — payment processing (Shopify), shop-management and scheduling software (Tekmetric), website hosting, email and messaging providers, and analytics, each only to the extent needed to perform their service for us;
- Legal and safety — when required by law, subpoena, or to protect our rights, property, or safety, or that of others;
- Business transfers — in connection with a merger, acquisition, or sale of assets.
5. Cookies & Analytics
We use cookies and similar technologies to keep the Site working, remember your preferences, and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect some features.
6. Text & Email Communications
If you provide your phone number or email, you consent to receive communications related to your orders, appointments, and services. Where we send marketing messages, you may opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us. Message and data rates may apply.
7. Data Retention
We retain your information for as long as needed to provide our services, maintain business and service records, resolve disputes, and comply with our legal obligations.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications. To exercise these rights, contact us at sales@carma-performance.com. California residents have additional rights under the CCPA, including the right to know, delete, and opt out of the “sale” of personal information — note that we do not sell personal information.
10. Third-Party Links
The Site may link to third-party websites (such as social media or maps). We are not responsible for the privacy practices of those sites; please review their policies.
11. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the latest revision.
13. Contact Us
Carma Performance
1035 3rd Ave S, Nashville, TN 37210
(615) 730-8654 · sales@carma-performance.com